Warranty, Shipping & more

Buy with confidence - 12 months New Zealand warranty

We are here to back you up:

In the unlikely event of a fault occurring due to a manufacturing issue within 12 months from date of receipt of the original purchase, we will either replace, repair or refund the original purchase cost at our discretion. This includes the battery.

Please contact us to inform us of your problem and to obtain details for returning the watch. We guarantee that you’ll get our personal attention, quickly. 


60 days returns policy

At watchsale.co.nz, we want to make buying watches online as simple and easy as possible. We understand that sometimes, especially when buying gifts, the watch originally chosen does not fit or is just not the right model. We want our customers to be happy so if this happens, we’ll happily exchange it for another watch within 60 days from the date of purchase (limited to one exchange only per purchase). Just get in touch with us and let us know what the problem is. Naturally, we have a few simple conditions:

  • the watch must be complete with the packaging, instruction booklet etc. all in brand new condition with no evidence of having been worn, used, activated, handled or tampered with.  Watch bracelets/bands must not be altered in any way.
  • if the watch is lost or damaged in transit to us, we cannot be held responsible so please pack the watch carefully and we recommend that you use a tracked courier service
  • upon acceptance of the watch, we will confirm this to you. You then purchase the desired model from the website and we will refund you immediately for the original purchase, less the postage/handling/re-stocking charge (New Zealand $15; Australia via DHL NZ$20; Pacific Islands NZ$ 20.
  • please note that we are only able to exchange watches with those that are in stock at the time
  • gift cards are excluded
  • we are unable to include additional discount codes in any price difference when exchanging watches

If you are unsure about whether a watch will be suitable as a gift, how about sending a gift card and let the recipient choose what they want?


Shipping

FREE SHIPPING TO NEW ZEALAND, AUSTRALIA & PACIFIC ISLANDS!

We know that fast deliveries are really important!

New Zealand:

Included in our prices is NZ Courier Post to all locations, including RD. We’ll supply the tracking code and link in the shipping confirmation email so that you can track it.

Allow 1-3 working days for delivery to the main centres - please allow longer for rural locations and in the run up to Christmas.

Australia:

Included in our prices is DHL courier service for all orders of $99 and over for all locations. Allow 3-4 working days* for delivery to the main centres. DHL will require a signature and cannot deliver to PO Boxes.

For orders of less than $99, DHL courier service is available for an extra $15 per order.

*In all cases, please allow longer for rural locations and in the run up to Christmas.

Please note that Australian buyers are responsible for any taxes and customs duties in Australia.

Pacific Islands:

Included in our prices is airmail to the following locations: Cook Islands, Fiji, Kiribati, Nauru, Niue, Norfolk Island, Samoa, Solomon Islands, Tokelau, Tonga and Vanuatu. Allow about about 12 working days* for delivery.

*In all cases, please allow longer for rural locations and in the run up to Christmas.

Please note that overseas buyers are responsible for any taxes and customs duties in the destination country.

Conditions:

Once we have handed a parcel over to courier/postal services, we cannot guarantee when they will deliver.

Sorry, but we do not ship outside of the above territories.


Secure online payment

We accept VISA & MASTERCARD payments through eWAY. The name that will appear on your statement will be Watch Sale Ltd.

We do not receive your credit card details, these are are processed in real-time by eWAY. eWAY is externally audited by Stratsec (QSA) every year, who have verified eWAY as tier-one PCI DSS compliant. This means eWAY adhere to the highest security standards set by Visa and MasterCard. Our online merchant is BNZ.

Pricing

The prices for the products and shipping listed on this site are in New Zealand dollars. The AU$ selector displays an indicative market rate but the goods will be charged in NZ$ and your bank/credit card company will use their own exchange rate which may differ from the indicative rate displayed on our site.


Privacy Policy

What information do we collect?

We collect information from you when you place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions:

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails:

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Your private credit card details will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, you consent to this page's privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.


Company Details

Watchsale.co.nz is operated and owned by a New Zealand registered company;

Address for returns:

Watch Sale Limited
PO Box 27
Lake Hawea 9345

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@watchsale.co.nz


FAQ

Are the watches water-proof?

Included in the description of each watch is the manufacturer’s rating of its water resistance. Please note that water resistance does not mean water proof. Below is a guide on the water resistant ratings of watches:

• Water Resistant: - Should survive a splash or rain

• 30M Water Resistant: - Should survive a quick dunk in cold water

• 50 - 100M Water Resistant: - Should be fine for swimming and general water use but not scuba diving.

• 200M+ Water Resistant: - Fine for everything including scuba diving. However it should not be used for depths that require helium.

Salt water:

Watches should be rinsed in fresh water immediately after immersion in salt water.

Hot water:

Watches should never be immersed in hot water such as a spa, domestic bath or shower, irrespective of the water resistance rating.

Do you sell replacement straps?

No sorry we don't, the range of straps for various makes and models sold over the years is simply too large and we leave this to other suppliers.

How are the watches packaged?

All watches are delivered in the manufacturer's packaging. Due to the delivery process some packaging may be imperfect. The watches themselves will be blemish free and in perfect working condition.

What about the user guide?

Watches will be supplied with instruction guides in English.

If you have lost your user guide, you can download the Casio and Timex manuals from the following manufacturers' websites:

View CASIO or TIMEX manuals.

Can I adjust the strap myself?

Some metal bracelet watches may require sizing by a jeweller to remove links, and the watches are described as; "may require jeweller to adjust”. Watches with expansion bands accommodate a wide range of wrist sizes but may sometimes require resizing by a professional.

If you require re-sizing by a jeweller, we recommend that you obtain a quote before proceeding.

How long will the battery last?

Watch batteries usually last 2 to 10 years, dependant upon the model. Batteries are not covered under our guarantee, although all watches will be in working order when delivered.

What's happened to my order?

Please notify us within 2 weeks from the date of your order if you do not receive it. We can then trace the parcel and make sure you receive what was ordered.

How does magnetism affect quartz watches?

It doesn't usually affect digital quartz watches, but it can affect analog watches, which use a tiny electric motor to turn the hands. Powerful magnetism can affect the performance of this motor. Although analogue watches may gain time, lose time, or even stop under the influence of powerful magnetic fields, they will usually return to normal time-keeping as soon as they leave the source of magnetism.

Avoid putting your watch near medical equipment, headphones, speakers, or refrigerator door magnets. Electric mixers and blenders and a wide range of other electrical equipment may also have strong enough magnetism to affect timekeeping. If you sleep on a Biomag magnetic underlay, we recommended that you do not wear your watch in the bed as the magnets in the underlay can affect the timekeeping of quartz analogue watches.